POS system support
Eltrade offers its customers the support service of POS systems. Its time of use is determined by the needs and desires of the client and is regulated by the signing of a subscription contract.
Subscription contracts are based on the “Remote Assistance” service – a fast, profitable and flexible option for assistance in case of need of assistance.
“Remote Assistance” is a service that provides the opportunity to quickly and easily solve software problems and diagnose hardware problems remotely. Online assistance is provided through remote access to your computers and is known for its advantages – quick problem solving and consultation within the time range according to your subscription plan.
Services included in the subscription plan:
- Fast remote technical intervention
- Professional consultation on the duty telephone lines for problems concerning the software and hardware part of your
- POS system
- Troubleshooting errors and system malfunctions that result from errors in the program code.
Types of contracts for “Remote Assistance”:
- Remote assistance with working hours from Monday to Sunday, 08:00 – 22:00
- Remote assistance 24/7 – 24 hours / 7 days a week
In case of a problem with a POS system designed and integrated by Eltrade, you can get help on the following phone:
- 02/818 90 47 – working days, from 9:00 a.m. to 6:00 p.m.
To conclude a subscription support contract, please contact the following phone:
- 02/818 90 33 – working days, from 9:00 a.m. to 6:00 p.m.
All other services that are not included in the subscription plan are paid according to the price list of Eltrade.
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Get a free professional consultation by phone or on site at an Eltrade office!