Remote assistance
If you use commercial software “Detelina” and want to rely on guaranteed and quality system support, without necessarily being visited by a technician, subscribe to our “Remote Assistance” service. It provides remote access to your computers that run on Detelina software. You get:
- Professional consultation on duty telephone lines
- Remote technical intervention
- Quick and easy online solution to any questions that arise
In case of technical difficulties with the software, you need to call us by phone. We will connect to your computer and resolve the issue.
Services included in the subscription plan:
- Fast remote technical intervention
- Professional consultation on duty telephone lines for problems with the software and hardware part of your POS system
- Troubleshooting errors and malfunctions in the system that result from errors in the program code
Types of contracts for “Remote Assistance”:
- Remote assistance with working hours from Monday to Sunday, 08:00 – 22:00
- Remote assistance 24/7 – 24 hours / 7 days a week
The subscription contract for remote assistance is concluded for a period of 3 months, 6 months or one calendar year.
All other services that are not included in the subscription plan are paid according to the price list of Eltrade, which you can download from HERE.
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Get a free professional consultation by phone or on site at an Eltrade office!