Remote assistance

If you use commercial software “Detelina” and want to rely on guaranteed and quality system support, without necessarily being visited by a technician, subscribe to our “Remote Assistance” service. It provides remote access to your computers that run on Detelina software. You get:

  • Professional consultation on duty telephone lines
  • Remote technical intervention
  • Quick and easy online solution to any questions that arise

In case of technical difficulties with the software, you need to call us by phone. We will connect to your computer and resolve the issue.

poddrajka
Services included in the subscription plan:
  • Fast remote technical intervention
  • Professional consultation on duty telephone lines for problems with the software and hardware part of your POS system
  • Troubleshooting errors and malfunctions in the system that result from errors in the program code
Types of contracts for “Remote Assistance”:
  • Remote assistance with working hours from Monday to Sunday, 08:00 – 22:00
  • Remote assistance 24/7 – 24 hours / 7 days a week

The subscription contract for remote assistance is concluded for a period of 3 months, 6 months or one calendar year.

All other services that are not included in the subscription plan are paid according to the price list of Eltrade, which you can download from HERE.

ELDesk by Eltrade

  • Download the ElDesk installation file. Once the download is complete, run the file.
  • When the program starts, a window with a nine-digit identification number (ID) will appear.
  • Provide this number to the technical team of “Eltrade” when requesting remote assistance by phone
eldesk download

Contact Us

Get a free professional consultation by phone or on site at an Eltrade office!