Over the past ten years, the share of Bulgarians shopping electronically has quadrupled, according to NSI data. In parallel with this growing interest, consumer behavior is also changing. This, in turn, requires the implementation of flexible solutions that adequately meet the expectations of consumers for fast and quality service.
To increase customer satisfaction by minimizing errors and delayed deliveries, businesses are increasingly investing in innovative order processing solutions. What motivates online merchants to look for new opportunities in this direction?
Imagine an online store, the employees of which collect orders one by one at a speed that depends on their ability to remember the location of goods in the warehouse. In this situation, there is a possibility that they will not only lose a lot of time searching, but also often mistakenly take another product with similar packaging. Not to mention how many times, having just collected one order, just minutes later they have to reach the other end of the warehouse for the next one.
How can e-store owners optimize order processing?
If you have a system that always knows which goods are on which rack in the warehouse, you will increase the efficiency of the process many times and guarantee the timely shipment of orders. You can achieve this with the ELTRADE Pickup Manager software application, which automates the process of collecting the goods (forwarding), also known as Pickup.
The solution works as an upgrade of the commercial software “Detelina” or other software used by the respective online store. It is an intermediate link between the online store through which the orders are placed and the database from which they are written.
ELTRADE Pickup manager creates a warehouse map similar to a 3D chessboard. Each location has its own address – line number, line number, rack number. In the software, you define each commodity where it is located – based on a group, supplier, specific barcode.
This information is visualized on a tablet or phone through the Android App module. Orders placed are loaded into the mobile device, arranged by a collection route. For each product, its name, a photo of what it looks like, the amount to be collected, the barcode is displayed. The information during the collection is confirmed by the employee via a barcode scanner connected to the tablet or directly from the screen of the device. This way no time is wasted and mistakes are minimized.
After the collection is completed, a label with customer data (name, address, phone number) is printed from the Android application for each individual order. The number of labels depends on the number of bags in which the orders are placed.
In the database of the trading software, the sales documents (open accounts) are automatically generated – as many as the orders. The employee completes each document and issues a fiscal receipt or invoice to the fiscal printer, which is attached to the order, after which it is forwarded.
ELTRADE Pickup manager is used in any online business, which is serviced from a centralized location for the shipment of goods – sale of medicines, food supplements, cosmetics, small industrial goods, clothing and footwear, construction exchanges.
The solution is also suitable for companies that have their own store or partner network that collects orders for shipment from their own warehouse system. Even businesses with a single outlet, such as a supermarket, can use the app to process orders.
ELTRADE Pickup manager currently has a connection with the Detelina trading software. If you work with other software, you can make an inquiry under what conditions the application can adapt to it.
