Since the summer of last year, the Varna office has implemented several successful projects for the implementation of the “Clover Call center” module in chain restaurants. As part of the delivery order management system, it is connected to the order forwarding module, to the cash desks and to the main BOS module of Detelina.
The system can work with several sites, with a telephone exchange for receiving calls from customers and several workstations for dispatchers who record orders in one local database. It consists of two main modules: a dispatch module for accepting orders and a module for forwarding orders.
The dispatch module can be installed on a computer at the site itself or on a remote computer. It plays the role of a call center that accepts orders from customers over the phone and sends them to the site for execution.
Orders are prepared and, once completed, they are completed in the system. Upon completion, information is sent to the plant that the order has been forwarded.
The call center is suitable for catering establishments and shops that deliver to an address from various sites.
